With the functionality now planned, we split the implementations of the app into three phases: the core functionality in phase one, polishing in phase two, and advanced functionality in phase three. (One of New Eagle's employees said my persona of the "expert" was exactly like someone he knew, so I knew I was on track!) We also found what functionality was needed to make a better experience for on-the-go calibrating. From these meetings we gleemed the types of users (and personas) for the app: the "expert" engineer and the "intern". We met with a potential user (and New Eagle worker) every week. "We want to develop an app that transforms the core functionalities of the RaptorCalTM calibration software for PC into a mobile version that can easily be deployed in the field by system engineers." Research I started the way every UX designer should: by writing down New Eagle's goal for this app, who the users are, when and where the users will use this app, and what value we bring to the users. My initial challenges were to learn about the field, the users, and to convert New Eagle's current PC calibrating application into a useable form as a mobile application. I didn't know what calibrating was, what a control system was, and I definitely didn't know how to design a control system calibration application! On top of that, no one on my team knew what a UX designer does (if you're reading this, I'm sure you've encountered this too). My personal challenge was that I had no previous knowledge in the engineering field. As the UX designer on the team, my job is to make for a better experience for the engineer who's on the go. There are a lot of bumps and turns with this kind of scenario, and latpops are not designed for on-the-go experiences where there's a lot of movement. He has to take his bulky laptop to the truck, connect it with a cable in the passenger seat, rest it on his lap, and see how the system reacts as a driver drives the truck. Say an engineer is testing the control system of a truck. While large companies can build their own in-house applications to deal with this, small to mid-size companies don't have the resources. There is currently no mobile application for which engineers can use to calibrate control systems on the go.
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